Available Work Vacancy in Global Payments Inc

Global Payments

Global Payments Inc. (NYSE:GPN) is a leading provider of electronic transaction processing services for consumers, merchants, Independent Sales Organizations (ISOs), financial institutions, government agencies and multi-national corporations located throughout the United States, Canada, Latin America, Europe, the United Kingdom, and the Asia-Pacific region. Global Payments offers a comprehensive line of processing solutions for credit and debit cards, business-to-business purchasing cards, gift cards, electronic check conversion and check guarantee, verification and recovery including electronic check services, as well as terminal management. The company also provides consumer money transfer services from the United States and Europe to destinations in Latin America, Morocco, and the Philippines. For more information about the company and its services, visit www.globalpaymentsinc.com.

GLOBAL PAYMENTS ASIA-PACIFIC LIMITED

Global Payments Asia Pacific Limited is the two-year-old joint venture established by The Hongkong and Shanghai Banking Corporation Limited and Global Payments Inc. that covers 10 countries and territories in Asia : Brunei, the Hong Kong Special Administrative Region (SAR), India, the Macau SAR, mainland China, Malaysia, Maldives, Singapore, Sri Lanka and Taiwan. The company provides comprehensive card payment processing services for merchants across the region with a full range of payment solutions, industry-leading reporting tools and superior merchant services support.

Customer Services Representative, Payment and Support - 6 months contract (Internal Ref#SGCSPSJS)
(Singapore)

Responsibilities:
To be responsible in providing payment and support work for in country operations
Job specifications

Sales Slip management:

1. Slip classification
2. Batching and indexing
3. Error checking
4. Follow up with merchants for any ambiguity
5. Query handling with local and regional teams

Payment report reconciliation and investigation follow up for discrepanciesMerchant sales slip retrieval for liaising with merchants and Regional teams
Principle checking on Sales slip and identify irregular sales slip to follow up with merchants
Sales Slip scanning:

1. Scan sales slip into image system,
2. Quality checking
3. File storage
4. Reconciliation
5. Rejected image follow ups

Merchant services support:

1. Handle local team phone enquiries,
2. liaise/resolve enquires from Data Capture Vendors

General office support duties
Attend to rejected batch file transaction by checking with merchant/local teams
Attend to exceptional payment handling
Prepare reports, letters and statistics
Prepare daily performance stats for the department
Co-ordinate merchant account packet storage and retrievals from service provider
Co-ordinate sales slip storage and retrieval from service provider
Handle scanner breakdowns and preventive maintenances

Requirements:

Minimum 1 year of working experience in administration and customer service; similar experience from banks is an advantage
Post Secondary graduate
Proficient in Reading, Writing, Speaking English, Cantonese and Mandarin need to liaise with Chinese speaking customer and colleagues
Familiar with PC operation
Good organization and prioritization skills, detailed-minded
Committed, enthusiastic, can-do attitude, accountable and flexible

For information, please visit: www.globalpaymentsinc.com

This position offers excellent career opportunities and comprehensive benefits for the right candidate, includes 5 days work, annual leaves and pension fund, . Interested candidates, please forward your resume stated with internal reference number, current and expected salary to apply at recruit.asia@globalpay.com

Data collected will be treated in strict confidence in used for recruitment purposes only.

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